Customer Care

Returns and Refunds

Last updated: October 4, 2026

The Ritual Promise

If the scent or feel of Amitra is not for you, tell us within 30 days of delivery, even if the bottle is opened, and we will refund the price you paid for it.

  1. Email support@amitrabeauty.com within 30 days of delivery with your order number.
  2. A sentence on what did not suit you is welcome but not required.
  3. If we ask you to send the bottle back, we will email you a prepaid return label. Otherwise, there is nothing to return.

The Ritual Promise covers one refund per customer for each product, so that it remains something we can offer everyone.

Refund timing

We issue approved refunds to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it. Shipping is complimentary, so there is nothing deducted for it.

Ritual Refill orders

The Ritual Promise applies to your first Ritual Refill delivery. For later deliveries, we will refund any unopened bottle you tell us about within 30 days of delivery. You can skip or cancel future deliveries anytime online. See our Ritual Refill Terms.

Damaged, leaking, or wrong items

If your order arrives damaged, leaking, or incorrect, email us within 14 days of delivery with a photo and your order number. We will send a replacement at no cost or refund you in full, whichever you prefer.

Gifts

Refunds for gifts go to the original purchaser's payment method.

Questions

Amitra Beauty LLC
585 Laine Street #5
Monterey, CA 93940
support@amitrabeauty.com